Refund and Returns Policy

We do not accept refundable returns, but reasons for that are very simple.

We are handmade embroidery and each embroidered piece is unique.

Our artisans are mothers and grandmothers, who embroidery diligently all over the country. A lot of love, attention and effort has been put into each thread. Embroidery it is very valuable knowledge today, because the tradition of embroidery in Greece is passed down from generation to generation, which is why Nori in story considers its embroidered pieces sacred. Each baby product is a small work of art that is unique. Every handmade product when tried and adapted to different bodies and places changes its definition and adapts to them. Our design philosophy relies on sustainability principles through viewing products as: unique, quality pieces that can last for decades and will be equally loved. If the piece you ordered does not suit in any way, you can always give it as a gift, keeping in mind that you have a small work of art, on which one of the embroiders from our team worked hard for days. We appeal to our customers to always have these important facts before they decide to buy any of Nori in story handmade pieces and think of returning it back. All of our embroideries are made by hands, which is a priceless peace of art, that’s way we expect a level of responsibility from our customers, we take our work seriously and so should they. The only accepted reason for return is the delivery of a wrong product. In this case, it will be replaced immediately and the shipping cost will be covered by Nori in story. The same will happen with the shipping cost for the wrong product to be sent back to us.